Our relationship with Ruby Tuesday has been well documented. …and for several years, we no longer patronized this overrated restaurant. But for convenience’s sake we gave in awhile back and returned to the scene of the crime. Well, sort of. We began patronizing one of the locations that had been ok in terms of service.
This location is convenient to our home and church so we would often go on Sunday afternoons with our friends. However, I wonder how much longer these people are going to remain our friends after Sunday’s experience.
We had already had a crazy day at church. Everything had started out routinely…wake up, get dressed, head out. Then, after the music portion of the service, the power went out. You must understand that there were probably 900+ people there and the building went dark. Our pastor (who happens to be the transitional pastor as we are in search of a new one) handled it like a champ. …..then the fire alarm goes off in the highest of highest pitches you can imagine. Think Fran Drescher annoying. Sunday school (or ife Connection, as we call it) was cancelled and we headed off to lunch early.
Since the Methodists and Presbyterians had not let out yet, we were able to get seated right away. A party of thirteen. A young lady who was probably 19-22 years old came by to take our drink orders. She offered a perfunctory “Does anybody want any appetizers?” and left when no one answered in the affirmative.
Drinks were delivered and she began taking our order. In the meantime, my husband had discovered a little promotional gem that guaranteed a free shrimp fondue appetizer if it wasn’t specifically offered. Sure enough, he brought it up to the waitress who promptly replied “Yes, I did.” My husband specified “But the sign right here says you have to offer Shrimp Fondue and not just an appetizer.” “Uhhh…yeah, that’s what I offered.” She should not. Have done that.
My husband has many, many great qualities. He is a wonderful provider, awesome dad, hilarious, handsome, intelligent, the list goes on. One thing he is not, though, is a pushover. ….and once that young lady flat out lied to him, that was it. We briefly tried to move on with conversation with our friends but I knew that he was still caught up with what had just happened. It might not seem like a big deal but he was beside himself. In fact, he could not stop talking about it. He began to get more and more upset. Well, mad, really. Not even angry. Just mad.
By this point, the waitress was also really angry. She wouldn’t acknowledge him when she refilled glasses, brought out other appetizers, cleared off plates, and by default, she ignored me. I asked for ketchup three times for my daughter’s meal which had been brought out early. She had stepped around to the other side of table to refill someone’s glass and she was facing him. I could tell she was seething and was getting up enough nerve to say something. She said “I’m sorry you don’t recall me offering you the shrimp fondue but I have one coming out to you.” Now, this was not said in an apologetic tone. It was said in a bratty, entitled, I-just-got-in-trouble-because-I-didn’t-offer-you-the-fondue sort of way. It was a spectacle. …and that was the proverbial straw. You know, the one that broke the camel’s back. That straw.
He said, “That’s fine, but I still want to see your manager.” In a few minutes a very gracious man came out to talk to my husband. He was told of the situation and handled it beautifully. The only problem now was that my husband was worked up that all of the restaurant could hear what was going on including the table next to us who piped in with their own experience. “Oh by the way, she didn’t ask us about the fondue either.” It was validation in some strange sort of way. I had to leave early but as I understand it, the rest of the meal was uneventful except for the waitress ignoring my husband. By the way, he did leave her a tip.
Sadly, there are no more Ruby Tuesday restaurants in our vicinity that we can patronize. They’re all gone. The Galleria refused to seat our friend in a wheelchair (twice), the Alabaster location ignored us (twice) and we had to leave, the Moody location’s food was inedible, and now the Pelham location has had its day.
I wouldn’t call this particular experience part of the Barnett Curse…or maybe it was. After all is said and done, I think we could’ve handled the situation a little bit better but I do think my husband was in the right. I just hope our friends will continue to put up with us. If they’re still our friends after yesterday.





